Privacy Policy
Faraway Garden
Last updated: 27/09/2026
At Faraway Garden, we respect your privacy and take care with the personal information you share with us.
This privacy policy explains what information we collect, why we use it and how we protect it when you visit our website or place an order.
1. Who we are
Faraway Garden is responsible for processing your personal data.
Business name: Faraway Garden
Email: info@farawaygarden.nl
Telephone: 0645956441
KVK number: 74912720
2. What information we collect
Depending on how you use our website, we may collect:
- your name
- delivery and billing address
- email address
- telephone number
- order details
- payment and transaction information
- information you provide when contacting us
- information you provide when joining the Faraway Garden Chocolate Club
- information you provide when subscribing to our newsletter
We only collect information that is relevant to providing our products and services.
3. Why we use your information
We use your personal information to:
- process and deliver your orders
- process payments
- send order confirmations and delivery information
- respond to questions and customer service requests
- manage Chocolate Club subscriptions
- send newsletters where you have subscribed or where we otherwise have a lawful basis to do so
- keep records required for accounting and legal obligations
- improve and maintain our website
- protect our website and business against fraud or misuse
4. Payment information
Payments made through our website may be processed by third-party payment providers.
We do not store your full payment card details ourselves where these are handled directly by the payment provider.
Payment provider(s):Mollie
Please refer to the relevant payment provider’s privacy policy for information about how it processes payment data.
5. Delivery information
To deliver your order, we may share the necessary information with our delivery or postal service.
This may include your name, delivery address, email address and/or telephone number where required for delivery.
Delivery provider(s): Post NL, DPD, DHL
6. Newsletter and Chocolate Club
If you choose to subscribe to the Faraway Garden newsletter or Chocolate Club communications, we will use your contact details to send the information you have requested.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us.
Newsletter provider: Woocommerce
7. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website and online shop to function, including maintaining your shopping basket and processing orders.
We may also use analytics or other optional cookies to understand how visitors use our website.
Analytics/cookie services used:
Where required, we will ask for your consent before placing non-essential cookies.
8. How long we keep your information
We keep personal information only for as long as necessary for the purposes for which it was collected.
Some information must be retained for longer because we are legally required to keep business and financial records.
Information used for newsletters and marketing is retained until you unsubscribe or we no longer have a lawful reason to keep it.
9. Sharing your information
We do not sell your personal information.
We may share necessary information with trusted service providers who help us operate our business, such as:
- payment providers
- delivery companies
- website hosting providers
- WooCommerce and related website services
- accounting services
- newsletter providers
- technical or IT service providers
These providers only receive the information necessary for the service they provide.
10. Your privacy rights
Depending on the circumstances, you have rights under applicable data protection law, including the right to:
- ask what personal information we hold about you
- request correction of inaccurate information
- request deletion of your information where legally possible
- object to certain processing
- request restriction of processing in certain circumstances
- withdraw consent where processing is based on consent
- request a copy of certain personal information
To exercise your rights, please contact us at info@farawaygarden.nl;.
We may need to verify your identity before processing certain requests.
11. Data security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Third-party websites
Our website may contain links to other websites or services.
We are not responsible for the privacy practices of third-party websites. We recommend checking their privacy policies before providing personal information.
13. Changes to this privacy policy
We may update this privacy policy when necessary, for example when our website, services or legal requirements change.
The latest version will always be published on this page.
14. Questions or complaints
If you have questions about how we handle your personal information, please contact us:
Email: info@farawaygarden.nl
Telephone: 0645956441
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your personal data has not been handled correctly.